Suggestions and Disputes

Consumer disputes

In the event of a dispute, consumers may use an Alternative Dispute Resolution Body:

Centro de Arbitragem de Conflitos de Consumo - Braga (CIAB - Tribunal Arbitral)

Morada: Rua D. Afonso Henriques n.º 1, 4700-030 Braga
Correio eletrónico:
Telefone: 253 617 604

For more information, please visit



Complaints Book

The Portuguese Complaints Book in electronic format is a measure of the "SIMPLEX + 2016" program and involves the Directorate-General for Consumers and the regulatory bodies of the various sectors of activity.

To submit a complaint click on the following link: