In the event of a dispute, consumers may use an Alternative Dispute Resolution Body:
Centro de Arbitragem de Conflitos de Consumo - Braga (CIAB - Tribunal Arbitral)
For more information, please visit www.consumidor.pt
The Portuguese Complaints Book in electronic format is a measure of the "SIMPLEX + 2016" program and involves the Directorate-General for Consumers and the regulatory bodies of the various sectors of activity.
To submit a complaint click on the following link: